Refund policy

Return & Refund Policy — The Blatant Truth

Let’s be completely blatant with you: Every single item you buy from us is custom-made to order. This means your item does not exist sitting on a warehouse shelf somewhere; it is individually printed, tailored, and fulfilled specifically for you the exact moment you hit buy.

Because every piece is custom-created just for you, we do not offer returns, refunds, or exchanges for buyer's remorse or incorrect size selection. Please double-check your sizing, shipping address, and phone number before completing your order. Once your item is made, it is yours.

Here is exactly how we handle specific scenarios:

1. Damaged, Defective, or Wrong Items Sent

We take pride in our apparel and custom goods, but human or courier errors can happen. If you receive a product that is physically damaged, misprinted, or defective, we will send a free replacement or issue a refund under two strict, non-negotiable conditions:

  • The 3-Day Window: You must report the issue to us within 3 days of the delivery date. Any claims made after 3 days will require you to pay for a new item to be made.
  • The Golden Rule (Unboxing Video Required): To claim a replacement or refund, you MUST provide a clear, continuous unboxing video showing the package being opened for the first time, clearly highlighting the defect. If you do not have an unboxing video, we cannot verify the source of the damage, and your claim will be rejected. No exceptions.
  • Careful Unboxing: Be careful when opening your package. If you accidentally slice your new apparel with scissors or sharp objects while opening it, it will not be covered unless your unboxing video clearly proves it arrived damaged.

2. Sizing & Fit

  • Check the Chart: We provide a detailed size chart for a reason. Look at it before you buy. If you order the wrong size, we cannot exchange it or refund you. You will have to buy a new one at your own expense.
  • Size Tolerance: Please note that an industry-standard measurement tolerance of ±0.5 inches is completely normal for custom-apparel products and does not qualify as a defect or an eligible reason for a return.

3. Undelivered & Returned to Origin (RTO) Orders

If the courier company is unable to deliver your order, it will be marked as "Return to Origin" (RTO) and sent back to our central facility. Common reasons for this include:

  • Giving an incorrect or incomplete shipping address
  • Not answering your phone when the delivery rider calls
  • Refusing the delivery or your premises being closed

What happens next? If your package comes back to us due to an error on your end, we can reship it to you, but you will have to pay the additional re-shipping and handling fees. We will store your returned package for a maximum of 100 days. If you do not claim it and pay for reshipping within 100 days, the item will be permanently discarded.

4. Packages Lost in Transit

If the courier company completely loses your package in transit, we’ve got your back. If there is zero tracking activity/delivery attempts for more than 15 days (for Air shipping) or 20 days (for Surface shipping), we will officially declare it lost, remake your item, and ship it out to you completely free of charge, or offer you a full refund.

5. Color Expectations

We use world-class digital textile printing systems. However, please remember that colors displayed on a bright, backlit smartphone or laptop screen may look slightly different when printed onto physical cotton or fabric. Minor variations in color shades are standard features of digital printing and are not eligible for refunds.

6. Damaged Outer Packaging on Delivery

If your package arrives looking visibly torn, crushed, or tampered with by the courier, please take photos of the box/bag before opening it, and make sure to note the damage in the courier's delivery remarks before signing for it. This helps us go after the logistics company for mishandling.

How to Initiate a Claim:

If your item arrived defective and you have your unboxing video ready, reach out immediately:

  • Email: Ordersupport@beblatant.com
  • Subject Line: Return Request - Order #[Your Order Number]
  • Attach: Your order details, a description of the issue, and your unboxing video/photos.